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Terms & Conditions

Effective Date: February 16, 2026
Last Updated: February 16, 2026

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Welcome to GlassLab. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing our website or scheduling service, you agree to the following terms.

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If you do not agree, please do not use our services.

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1. Services Provided

GlassLab provides:

  • Windshield replacement

  • Windshield repair (chips and cracks)

  • ADAS calibration coordination

  • Mobile auto glass services (where eligible)

  • Insurance claim assistance

  • Fleet services

 

All services are subject to vehicle eligibility, weather conditions (for mobile service), and technician availability.

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2. Estimates & Pricing

Quotes provided through our website, phone, or email are estimates based on the information supplied. Final pricing may vary if:

  • Vehicle specifications differ from those provided

  • Additional damage is discovered

  • Calibration requirements are identified

  • Insurance coverage changes

Customers will be informed of any material changes before service completion.

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3. Mobile Service Conditions

Mobile service is available for eligible vehicles and safe environments.

Mobile service may be rescheduled if:

  • Weather conditions are unsuitable

  • The vehicle is not accessible

  • Safe installation conditions cannot be maintained

GlassLab reserves the right to recommend in-shop service when necessary for safety or technical reasons.

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4. ADAS Calibration

Modern vehicles may require Advanced Driver Assistance Systems (ADAS) calibration following windshield replacement.

If calibration is required:

  • GlassLab will inform the customer

  • Calibration may be performed onsite (if appropriate) or at our facility

  • Additional charges may apply

Customers acknowledge that declining recommended calibration may affect vehicle safety system performance.

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5. Safe Drive-Away Time

Windshield replacement involves specialized urethane adhesives that require curing time.

Customers agree to follow safe drive-away time instructions provided by the technician. GlassLab is not responsible for issues arising from failure to follow post-installation instructions.

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6. Insurance Claims

GlassLab may assist with insurance documentation. However:

  • Customers remain responsible for claim accuracy

  • Deductibles and coverage limits are the responsibility of the customer

  • Final approval depends on the insurance provider

GlassLab is not responsible for claim denials by insurance companies.

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7. Warranty

GlassLab provides a workmanship warranty covering installation-related defects.

The warranty does not cover:

  • New impact damage

  • Vehicle structural defects

  • Pre-existing rust or corrosion

  • Damage caused by accidents after service

  • Improper post-installation handling

Warranty claims must be reported promptly.

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8. Limitation of Liability

To the fullest extent permitted by law, GlassLab shall not be liable for:

  • Indirect or incidental damages

  • Loss of vehicle use

  • Loss of business revenue

  • Delays caused by parts availability or weather

  • Insurance claim disputes

Liability, if any, is limited to the cost of the service provided.

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9. Website Use

Users agree not to:

  • Misuse contact forms

  • Submit false information

  • Attempt to interfere with website functionality

All website content, including logos and images, is the property of GlassLab and may not be used without permission.

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10. Privacy

Use of this website is also governed by our Privacy Policy.

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11. Governing Law

These Terms are governed by the laws of the State of New Mexico.

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12. Changes to Terms

GlassLab reserves the right to update these Terms at any time. Updated versions will be posted on this page with a revised date.

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13. Contact Information

GlassLab
4900 Jefferson St. NE, STE D
Albuquerque, NM 87109
info@glasslabnm.com
505-717-7747

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